Arsenal Limited and its employees conduct business in accordance with  New Zealand Arms Act 1983, Arms Amendment Act 1992, Arms Regulations 1992 and Consumer Guarantee Act 1993.

Arsenal Limited and its employees cannot be held responsible for any injury or damage to persons and property resulting through misuse of products purchased from the Arsenal store.

Credit Card Payments

Your credit card payments are processed securely by PayPal. Arsenal Limited does not have access to customers credit card details.

Privacy Policy

Arsenal Limited adheres to the Information Privacy Principles of the Privacy Act 1993 in relation to collection and disclosure of information regarding individuals using this website. The following information can be temporary stored on our website: your name, address (including shipping address), email address and telephone number. This information is stored only for the purpose of communication, invoicing and shipment of orders and will not be shared with third parties.

Arsenal Limited maintains a register of firearms sold and details of individuals who purchased those firearms in accordance with the New Zealand Police requirements.

We do not store, in any form, customer’s credit card details or bank account information.

Returns and Refunds

Brand new goods must be returned in unused condition, in complete and undamaged  factory original packaging, containing all manuals and accessories. Refunds are for actual purchase price of the goods and do not include the cost of shipping.

Goods which are faulty or not as described can be returned for exchange or refund. In this case the refund will be given for actual purchase price plus the cost of shipping.

Goods which failed within manufacturer’s warranty period can be returned for free of charge repairs. Return shipping cost will be borne by the customer.

Goods which failed after expiration of manufacturer’s warranty can be returned for repairs/parts replacement. In this instance the customer will bear the cost of both replacement parts and labor if the repairs are done by the third party.